Frequently Asked Questions

Suppliers, Factories, Audit Owners


Q: WHO PUTS MY DETAILS ONTO THE BRC DIRECTORY?

The BRC Global Standards Directory is managed, updated and maintained by the Certification Body that conducted your most recent audit. That Certification Body is responsible for adding your audit in an accurate and timely manner.

WHAT IF THERE ARE MISTAKES IN THE AUDIT DATA?

Please contact the Certification Body that conducted the audit. If you do not receive a satisfactory response, contact the BRC Directory Team: submissions@brcglobalstandards.com

HOW DO I GET ACCESS TO THE DIRECTORY?

To receive a username and password, please contact the BRC Directory Team: submissions@brcglobalstandards.com. You will be required to confirm your association with the audit in question before access is granted

IS MY REPORT FREELY AVAILABLE ON THE WEB?

No. Reports are not available on the public section of the web site. The public site displays only certificate details.

WHO CAN SEE MY REPORT?

As the audit owner, you can choose which retailers can and cannot see your audit report. You can create and remove this access at any time. A training PDF is available to help you set up the sharing access.

WILL MY CERTIFICATE BE ON THE DIRECTORY?

No – the BRC Global Standards Directory stores full audit reports, not certificates. Certificates are available directly from your Certification Body if required

WHAT ARE THE BENEFITS OF CHOOSING A CERTIFICATION BODY WITH A HIGH KPI RATING?

The 5 Star KPI rating system describes a Certification Bodies consistent audit quality, data administration accuracy and timely data submission. It is measured over a 6 month period. The KPI rating does not reflect audit cost or imply audit severity or leniency

Certification Bodies


WORD 2003/2007: WHICH VERSION OF THE AUDIT REPORT TEMPLATE SHOULD WE USE?

Word 2007 & 2010 users should only open/edit Word 2007 .docx audit templates. Word 2003 licence users should only open/edit Word 2003 .XML audit templates

HOW ARE MY AUDIT UPLOAD TIMES MEASURED FOR KPI’S?

The BRC measures the time between the Evaluation Finish Date and the date of validation in the Directory.

Retailers/Specifying Manufacturers


HOW MUCH DOES IT COST TO USE THE BRC GLOBAL STANDARDS DIRECTORY?

There are no fees for using the BRC Global Standards Directory

WE CAN’T OPEN THE TRAINING VIDEOS, WHAT SHOULD WE DO?

The videos are in an MP4 format file. It is possible that your IT department may have blocked the use of such files as these are most commonly used for personal use videos and music files. We would suggest that a dispensation is requested for these particular training files.

HOW DOES MY ORGANISATION REGISTER AND BEGIN TO USE THE BRC GLOBAL STANDARDS DIRECTORY?

Please contact Antony Harrison (Directory Services Manager) antony.harrison@brcglobalstandards.com